Frequently Asked Questions
Do you have questions about your purchase in our online shop? Below you will find an overview of the most frequent questions.
Products & Ordering
What size do I need?
All our items are unisex. The fit is cut for men and therefore not comparable to a women's fit.
We recommend women order one size smaller than their normal size if they don't want it to be too oversized. The items are generally still oversized.
You can also refer to the size and weight information of our models in the descriptions of our items.
My desired item is sold out. How can I find out when/if it will be restocked?
If your desired item is out of stock, you can always stay updated on a restock on our social channels.
Are items reserved in the shopping cart?
Items in your shopping cart are reserved for approximately 10 minutes. After that, they will automatically be removed from your shopping cart and made available to other customers again.
How do I know if my order was successful?
Once you have completed your order, we will send you an order confirmation with your order number, listing the items you have ordered.
I haven't received a confirmation email for my order.
If you have not received an order confirmation by email after completing your order, please contact our customer service (bestellung@multiplyapparel.de).
Can I add more items to my order later?
Unfortunately, it is not possible to add additional items to an order that has already been completed. If you would like to order additional items, please place a new order.
Why was my order not accepted or canceled?
Unfortunately, unforeseen difficulties can sometimes occur in the supply chain. In such a case, your order will be cancelled.
Can I change or cancel my order?
Please contact our customer service directly by e-mail at bestellung@multiplyapparel.de
Payment & Shipping
What payment methods are accepted?
You have the option to pay for your order via PayPal, credit card, Klarna, Sofortüberweisung (instant bank transfer), or Amazon Pay.
When and how will I receive my invoice?
After placing your order in our online shop, you will receive a confirmation email for your order. If you need an invoice, please contact our support at bestellung@multiplyapparel.de. We will then create an invoice and send it to you by email.
Which countries do you ship to?
We offer our customers worldwide delivery. During checkout, we inform you about the shipping costs of an international shipment.
How much is shipping?
Shipping costs within Germany €4.90
Shipping costs within Europe €11.90
Shipping costs outside Europe €20.99
For orders within Germany, shipping costs are waived for orders over €150.
How is the merchandise delivered?
After you place your order in our online shop, your goods will be prepared for shipping and handed over to our shipping partner within the next 1-2 business days. It then usually takes about 2-3 business days for your goods to arrive.
When will my item ship?
After your order in our online shop, we hand over your delivery to DHL within 1-2 business days.
Why is the shipping of my item taking longer than the stated delivery time?
Occasionally, unforeseeable difficulties can arise in the supply chain, such as postal strikes, congestion at border crossings during delivery of goods, etc. Should your delivery be delayed, we will inform you by email.
Can I track the delivery of my order?
Once your order has been prepared for shipping, you will receive a shipping confirmation with the tracking number for your delivery via email.
Can I have my delivery sent to a packing station?
No, unfortunately that's not possible.
Can I change my delivery address?
If your address entry was incorrect, please inform us as soon as possible. We cannot guarantee a correction of your address as we try to prepare orders as quickly as possible. Once handed over to our shipping partner, an address change is no longer possible.
Faulty orders
My order arrived incomplete.
We're sorry that your order was incomplete. Please contact our customer service (bestellung@multiplyapparel.de) as soon as possible, within 72 hours of receiving your package. After 72 hours, we cannot guarantee further processing of your case.
I have received damaged or faulty goods.
We're sorry you received a faulty item. Please contact our customer service at bestellung@multiplyapparel.de
I received a wrong order. What do I need to do?
Use our returns portal for this and register your incorrect delivery. In the comment field, you have the option to explain your order (e.g., received wrong size, etc.). You will then automatically receive a shipping label via email and can return your order to us free of charge.
As soon as your incorrect delivery has arrived at our warehouse, we will send you the correct item back free of charge and immediately, provided it is still available.
Please remember to include the cancellation form with your return.
My package hasn't arrived.
If you have not received your package despite a delivery confirmation, please contact us directly by email (bestellung@multiplyapparel.de). We will then initiate an investigation with DHL.
Return
Can I return my order?
Yes, you can register your order for a refund within 14 days without stating reasons via our Returns Portal and send it back to us.
Returns within Germany are free of charge.
It is no longer possible to register your return after 14 days. No returns or refunds will be made after the withdrawal period has expired.
My item is damaged or defective after the return period has expired. What should I do?
Please contact us immediately at bestellung@multiplyapparel.de and describe the damage. It is best to include pictures etc. so that we can process your request as quickly and as well as possible.
When will I get my refund?
Your refund will be processed within 14 days of your return arriving at our warehouse.
I have not received a refund after 14 days. What now?
Unfortunately, processing a return can sometimes take a little longer. If you have not received a refund within 14 days, please contact our customer service at bestellung@multiplyapparel.de.
How does a return work?
To do this, use our Returns Portal and add the enclosed cancellation form to the package so that we can process your order.
What is your return policy?
Items that have been worn or damaged are excluded from exchange or return.
Who pays for return shipping?
Returns are free of charge for orders from Germany.
Customers from other countries bear the return costs themselves. Unfortunately, we do not offer a return label via our return portal for returns from all other countries. These must be arranged independently with the post office.
In case of an exchange, we will cover the shipping costs.
Who pays the return shipping costs for a wrong delivery?
Should you have received an incorrect or faulty delivery, we will bear the costs for the return shipment.
I returned my order uninsured. What now?
Should you return your order freight collect and uninsured, we cannot guarantee receipt of your order.
If your order gets lost in transit, we will not be liable for the loss of the package and its contents.
We therefore always recommend our customers to register their return via our returns portal and to choose the shipping service provider selected by us.
I want to exchange an item - What do I need to do?
To do so, please use our returns portal and register your exchange. If you have a special request and cannot find your way around the returns portal, please feel free to contact our customer service (bestellung@multiplyapparel.de).



