Do you have questions about your purchase in our online store? Below you will find an overview of the most frequently asked questions. If you have any further questions, please use the contact form to get in touch with our support team. (Link for contact form on website).

• • Ordering
    • Can I add more items to my order at a later date?
      • Unfortunately, it is not possible to add further items to an order that has already been completed. If you would like to order additional items, please place a new order.
    • How do I know if my order was successful?
      • After you have completed your order, we will send you an order confirmation with your order number, in which your ordered items are listed.
    • I have not received a confirmation email for my order.
      • If you have not received an order confirmation email after completing your order, please contact our customer service team (info@multiplyapparel.de).
    • My order has arrived incomplete.
      • We are sorry that you have not received your order in full.
      • Please contact our customer service as soon as possible, within 72 hours of receiving your package. After 72 hours we cannot guarantee any further processing of your case.
    • What size do I need?
      • All our items are unisex. The fit is cut for men and is therefore not the same as the fit for women.
      • We recommend that women order one size smaller than their normal size if they do not want an oversized fit. Nevertheless, the items are usually oversized.
      • You will find a description of the size and weight of our models under each of the items we offer. You can use this information as a guide.
    • My desired item is sold out. Is there a restock or when will there be a restock?
      • If the item you want is out of stock, you can keep up to date with restocks on our social channels at any time.
    • Are items reserved in the shopping cart?
      • Items in your shopping cart are reserved for approx. 10 minutes. After that, they are automatically removed from your shopping cart and made available to other customers again.
    • Why was my order not accepted or canceled?
      • Unfortunately, unforeseen events can sometimes occur in the supply chain. In this case, your order will be canceled.
    • Can I change or cancel my order? (e.g. two orders placed in succession
      • For technical reasons, it is no longer possible to change your order afterwards.
    • I have received the wrong order. What do I have to do?
      • Use our returns portal and report your incorrect delivery. In the comments field, you have the option of providing an explanation about your order (e.g. wrong size received, etc.). You will then automatically receive a shipping label by e-mail and can return your order to us free of charge.
      • As soon as your incorrect delivery has arrived in our warehouse, we will send you the correct item back immediately and free of charge if it is still available.
      • Please remember to enclose the withdrawal form with your return.
  • Payment methods
    • Which payment methods are accepted?
      • You have the option to pay for your order via PayPal, Klarna credit card or Amazon Pay.
    • When and how will I receive my invoice?
      • After placing your order in our online store, you will receive an email confirming your order.
      • You are welcome to contact our support team to request an invoice: info@multiplyapparel.de
      • They will create an invoice for you and send it to you by email.
  • Shipping & delivery
    • Which countries do you deliver to?
      • We offer our customers worldwide delivery. During the ordering process, we point out the shipping costs of an international shipment.
    • How are the goods delivered?
      • After you place your order in our online store, your goods will be prepared for shipping within the next 1-2 working days and handed over to our shipping partner. As a rule, it then takes approx. 2-4 working days until you receive your goods.
    • What are the shipping costs?
      • Shipping costs within Germany 4,90€
      • Shipping costs within Europe 11,90€
      • Shipping costs outside Europe 20,99€
      • From an order value of 100€ you will not be charged shipping costs for orders within Germany.
    • When will my item be shipped?
      • Once you have placed your order in our online store, we will hand over your delivery to DHL within 1-2 working days.
    • Why does the shipping of my item take longer than the specified shipping time?
      • From time to time, unforeseen difficulties may arise in the supply chain, e.g. postal strikes, traffic jams at border crossings when goods are being delivered, etc.
      • If your delivery is delayed, we will inform you by e-mail.
    • Can I track the delivery of my order?
      • As soon as your order has been prepared for shipping, you will receive a shipping confirmation with the tracking number of your delivery by e-mail.
    • My parcel has arrived damaged.
      • Occasionally, parcels can be damaged during delivery. In such a case, we ask you to report the damage to the deliverer and check the contents for completeness. Inform us about the condition of the parcel and, if necessary, refuse to accept your delivery if the item has been damaged or is missing.
    • My parcel has not arrived.
      • If you have not received your parcel despite a delivery confirmation, please contact us directly by email. We will then request an investigation from DHL.
    • My order was not complete (see above).
      • As soon as you have received your parcel, we ask you to check that your delivery is complete. If an item is missing, please contact our customer service directly by email: info@multiyplyapparel.de
    • I have received damaged or faulty goods.
      • We are sorry that you have received a faulty item.
      • Please contact our customer service team at info@multiplyapparel.de
    • Can I have my delivery sent to a Packstation?
      • No, unfortunately this is not possible.
    • Can I change my delivery address?
      • If your address was entered incorrectly, please inform us as soon as possible. We cannot guarantee that your address will be corrected, as we endeavor to prepare orders for dispatch as quickly as possible. Once your parcel has been handed over to our shipping partner, it is no longer possible to change your address.
      • However, you have the option to change the delivery address via DHL up to a certain point in time.
    • I have not returned my order insured. What do I do now?
      • If you return your order freight collect and uninsured, we cannot guarantee receipt of your order.
      • If your order is lost in transit, we will not be liable for the loss of the package and its contents.
      • We therefore recommend that our customers always register their return via our returns portal and use the shipping service provider we have selected.
  • Returns & refunds
    • Can I return my order?
      • Yes, you can register your order for return via our returns portal and send it to us within 14 days without giving a reason.
      • It is no longer possible to register your return after 14 days. There will be no returns or refunds after the withdrawal period has expired.
    • How does a return work?
      • Please use our returns portal and enclose the enclosed withdrawal slip in the package so that we can process your order.
    • What are the return conditions?
      • Items that have been worn or damaged cannot be exchanged or returned.
    • Who bears the return costs?
      • In the event of a return, you bear the shipping costs. In the case of an exchange, the shipping costs will be borne by us.
    • Who bears the return costs for an incorrect delivery?
      • If you have received an incorrect or defective delivery, we will bear the costs for the return shipment.
    • When will I receive my refund?
      • Your refund will be processed within 14 days of your return arriving at our warehouse.
    • I would like to exchange my item - what do I need to do?
      • Use our returns portal and register your exchange. If you have a special request and cannot find your way around the returns portal, please get in touch with our customer service team (info@multiplyapparel.de).
    • My item is damaged or defective after the withdrawal period has expired. What do I have to do?
      • Please contact us immediately at info@multiplyapparel.de and describe the damage. It is best to attach pictures etc. so that we can process your request as quickly and efficiently as possible.
    • I have not received a refund after 14 days. What do I do now?
      • Unfortunately, it can take a little longer to process a return. If you have not received a refund within 14 days, please contact our customer service team at info@multiplyapparel.de.
    • Can I return reduced items?
    • You can return items that were purchased as part of a promotion.
    • Returning defective/ faulty items